Our reservation staff are available between Monday to Friday between 8.00am and 5.30pm Australian Eastern Standard Time.
Throughout your cruise you will savour the attentive service of our professional Australian and New Zealand crew. Carefully selected for their engaging personalities, attention to detail and commitment to delivering the highest standards of service, our staff will ensure you receive a warm welcome aboard.
Your cruise will be led by a dedicated Expedition Leader or Cruise Director (Great Barrier Reef cruises) who will work closely with the Captain to determine our daily programme, ensuring that the best use is made of prevailing weather and tidal conditions. Your Expedition Leader will join all shore excursions and activities, provide daily recaps and briefings and is always on hand to answer any questions.
Our experienced Pursers are on call 24 hours a day to ensure your cruise experience is as comfortable as possible. Visit the Purser’s desk to find out more about the services and facilities on board, purchase internet and telephone cards, check your on-board account and seek advice about your onward travel arrangements. The Purser’s hospitality staff will service your stateroom each morning, turn down your room in the evening and assist during meal service in the Dining Room.