Our reservation staff are available Monday to Friday between 7.30am and 5.30pm Australian Eastern Standard Time.
Coral Expeditions has a long-established tradition of preserving the privacy of their guests.
Personal Information Collected by Coral Expeditions
You can generally use the Coral Expeditions website without providing your personal information. However, when you request printed brochures be sent to your postal address, plan or purchase a Coral Expeditions cruise, register for membership of our Xplorers club or otherwise request information or services you may be asked for information needed to provide you with the products and services requested. This personal, identifying information can include your name, company or travel agency, postal address, telephone contact numbers and email address.
Accessing and correcting Personal Information Collected by Coral Expeditions
To access or correct the Personal Information Coral Expeditions holds about you please telephone our office during business hours (AEST) on +61 7 4040 9999. Coral Expeditions will ask you to verify your identity before disclosing or changing any Personal Information.
Coral Expeditions may, from time to time, send you emails about products and services offered by Coral Expeditions that might interest you. You may elect to receive email communications from us by signing up to our online newsletter, and upon our admission to our Xplorers club you may receive email communications from us directly. You may opt out from receiving email communications at any time.
Our Commitment To You
Coral Expeditions will not share your postal or email address/es or telephone number with any third party (either within Australia or internationally) without your prior express consent, unless it is necessary to do so as part of the operation of your cruise.
There are sections of the Coral Expeditions website that are not open to the general public and are restricted to Coral Expeditions past guests and business partners, such as travel professionals. If you are eligible for access to these sections of the Coral Princess Cruises website, you will need to enter your membership number (past guests) or password (Travel Professionals) to gain access. These passwords are stored on a secure server and are not accessible by third parties or any Coral Expeditions staff whose job description does not warrant access to such information.
Non-Personal Information Collected by Coral Expeditions
Coral Expeditions keeps all personal information on a secure server that is only accessible to designated employees of Coral Expeditions. Coral Expeditions has appropriate security measures in place in their physical facilities to protect against the loss, misuse or alteration of information that has been collected from you at the Coral Expeditions website.
Important information relating to online bookings and payments
Coral Expeditions uses a secure Third Party Hosted facility to facilitate the payment of cruise bookings made online with Coral Expeditions. When opting to pay for your cruise by credit card you will be redirected to a secure payment page maintained by Braintree, a division of PayPal. This system provides you with the added security of making your payment directly with Braintree. As your payment is made directly with Braintree, details relating to your payment (ie credit card numbers and details) are not held on our servers at any time.
Last updated: Aug 5, 2019
● Coral Expeditions
Coral Expeditions means Coral Expedtions, PO Box 2093, Cairns QLD 4870
General Data Protection Regulation Act.
● Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
● Data Processor
Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
● Data Subject
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
1. Principles for processing personal data
Our principles for processing personal data are:
● Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.
● Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.
● Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.
2. What personal data we collect and process
Coral Expeditions collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:
● Email address
● First name and last name
● Phone number
● Address, State, Postal code, City
3. How we use the personal data
Coral Expeditions uses the collected personal data for various purposes:
● To provide you with services
● To notify you about changes to our services and/or products
● To provide customer support
● To gather analysis or valuable information so that we can improve our services
● To detect, prevent and address technical issues
4. Legal basis for collecting and processing personal data
Coral Expeditions legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:
● Coral Exepedtions needs to perform a contract with you
● You have given Coral Expeditions permission to do so
● Processing your personal data is in Coral Expeditions legitimate interests
● Coral Expeditions needs to comply with the law
5. Retention of personal data
Coral Expeditions will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.
Coral Expeditions will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Retention of Personal Data is determined by the length of time for which we need the data, e.g. until you close your account or make a request to release or close the use of the data. CE holds your data in a secure repository.
If you are a staff member of CE you are subject to your data being retained for 7 years as per the QLD law in which we operate. CE holds your data in a secure repository.
6. Data protection rights
If you are a resident of the Australian Economic Area (AEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
● The right to access, update or to delete the information we have on you
● The right of rectification
● The right to object
● The right of restriction
● The right to data portability
● The right to withdraw consent
For More Information, Contact:
The General Manager
246 Hartley Street
Cairns, QLD, 4870, Australia
Telephone: +61 7 4040 9999