Travel Partner Agreement

Coral Expeditions Travel Partner Agreement

Thankyou for requesting to join Coral Expeditions as a trade partner!

We have worked closely with the trade, and delivered a true expedition experience for our guests, for close to 40 years now and we look forward to working with you going forward.

PAYMENT TERMS

A non-refundable deposit of 20% of the gross fare is due within 7 days of booking unless special conditions apply to confirm the reservation.  This booking option provides comfort to guests and you our agents by creating a tentative booking for up to 7 days prior to a non-refundable deposit being paid. After 7 days should there be no funds on file, the stateroom will return to open inventory and will be available for re-sale. 

Final payment is due 90 days prior to departure. Guest travel may be cancelled should payment terms not be met. 

All payments should be made in Australian Dollars via electronic transfer or with the Agency Credit Card.  

Upon confirmation of the booking advise our Reservations team if you will be paying by Agency Credit Card, and they will forward an Authorisation Form for you to complete.   

Upon making payment, please email remittance advice to [email protected] – including client name and booking number. 

Please note relevant merchant fees for Visa Mastercard & Amex will be added. Currently 0.5% Master & Visa Card & 1.8% for AMEX*. 

Deposit payment/ booking confirmation is acceptance of our terms and conditions and we recommend taking the time to read through the full copy online – Terms and conditions. 

*This is subject to change. Guest Credit Card cannot be charged for a booking made via a travel agency. 

CANCELLATION & REFUND POLICY

Notification of cancellation must be received in writing. At the time we receive your cancellation the following penalties will apply (on gross fares): 

• Up to 90 days prior to departure – forfeit the 20% non-refundable deposit. 
• 60 – 89 days prior to departure – forfeit 50% of the relevant fare 
• No show to 59 days prior to departure – forfeit 100% of the relevant fare. 
• Unexpected Events – during the pandemic there have been some schedule interruptions and cancellations. This situation is classed as unexpected events and we will issue cruise credit for future travel. We do not refund in this circumstance where the schedule is affected by restrictions beyond the control of passengers or our company. 

INSURANCE

It is recommended that all passengers purchase appropriate travel insurance upon making their reservation and prior to their departure. We operate in remote areas and whilst our crew are trained in remote area first aid, we do not employ doctors onboard our cruises. 

DEPOSIT PROTECTION

As you and/or your client have chosen to take up the option of deposit protections, please ensure your client has been provided a copy of our deposit protection terms and conditions. If your client wishes to activate the purchased deposit protection plan, they (or you) will need to provide confirmation in writing (via email or letter) to Coral Expeditions Reservations team indicating activation of the plan as well as their choice of alternative cruise date. It is important to note that deposits are non-refundable. 

PASSENGER SAFETY AND RESPONSIBILITY

Passenger safety is our top priority. Mobility is an important aspect of our expeditions, it is a requirement for passengers to be able to embark, move around and disembark our vessels without assistance from other passengers or crew in case of an emergency. This is inclusive of navigating the stairs and corridors without assistance. 

 PERSONAL LINK & DEPARTURE DOCUMENTS

It is a requirement that agents pass on all required documentation to your clients in a timely manner.  

Coral Expeditions will provide a link for your clients to complete an Additional Information Portal, which is an operational requirement that supplies Coral Expeditions with important passenger information such as personal details, preferred bedding configuration and special requirements. This form must be completed and returned to Coral Expeditions before documentation can be released. We will need guests’ full names, contact email, full residential address, phone number and passport details as an absolute minimum and may deny travel should this not be supplied by the guests, agent or wholesaler.  

MARKETING / ADVERTISING PROTOCOLS

A trade partner is not permitted to advertise cruise only or cruise package at a lower price point than our published retail (gross) rates. We require trade partners intending to promote to have campaign creatives signed off by Coral Expeditions brand management.