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Before You Travel Coral Expeditions

Before You Travel: Pre-Departure Information

We understand that as the excitement for your cruise builds, you might have questions for our team. The below frequently asked questions (FAQ’s) should clear up any queries you may have. For anything not answered below, please contact our friendly reservations team on 1800 079 545 during business hours in Australia or email explore@coralexpeditions.com

Before you sail, you will also receive detailed pre-departure documents providing a range of information on your packing, your destination, and your ship.

Q. What if I want insurance? Can you help me with insurance?

Comprehensive Travel Insurance is strongly recommended for all travellers as protection against any unforeseen events that may necessitate the cancellation or interruption of your holiday and should be purchased at the same time as you purchase your cruise.

Please note and share the following facts when considering insurance coverage and speaking with suppliers:

On selected International cruises there will be a Guest Doctor and a first aid room onboard Coral Adventurer and Coral Geographer.  It is important to note that these services are for medical emergencies only and do not offer a clinic service.

Travel Insurance is required by each travelling guest and if an urgent medical event or situation occurred that required medical evacuation or offload from the ship, it is mandatory that this is financially covered by insurance or by guest payment at the time.

Please refer to the cruise ticket terms and conditions for details of our travel policy.

 

Q. Is there a Doctor or Nurse onboard? What if I get sick onboard?

As mentioned above, we do not have Doctors or Nurses onboard our domestic cruises, however, our senior crew are trained and qualified in remote area first aid. If a passenger has injured themselves or is having a medical issue onboard, the crew will make contact with doctors on land to determine whether a medical evacuation is necessary.

On selected International cruises there will be a Guest Doctor and a first aid room onboard Coral Adventurer and Coral Geographer.  It is important to note that these services are for medical emergencies only and do not offer a clinic service.

As our itineraries cover remote regions, they are not suitable for those with serious medical conditions. Any ongoing medical issues should be disclosed to reservations staff at the time of booking.

If you become ill whilst on board, please alert the Purser to your symptoms. You may be requested to remain in your Stateroom whilst symptoms persist or asked to wear a protective mask, to contain the spread of any contagion. Frequent handwashing, utilising the sanitizing hand gels placed around the vessel, and using tongs provided on the meal buffets will all help to prevent the spread of sickness.

 

Q. If I want to scuba dive onboard, do I need to prepare anything?

Yes, please refer to our Snorkelling & Scuba Diving Information.

 

Q. What about the Environmental Management Charge on itineraries that include the Great Barrier Reef?

Since the 1st April 1998, the Australian Government has levied an Environmental Management Charge (EMC) on Tourist Operators for all visitors over 4 years of age travelling to the Great Barrier Reef and its environs. The Environmental Management Charge (EMC) of $21 per person will be automatically added to your onboard account by Coral Expeditions, for settlement prior to disembarkation. Please note the EMC charge is subject to change annually. The Great Barrier Reef Marine Park Authority (GBRMPA) has the responsibility for the management and protection of the Great Barrier Reef. Funds raised by the EMC are being used to ensure the continued sustainability of the reef and its environs for future generations.

 

Q. What about visas and passports?

Please ensure your passport has 6 months’ validity from the time the expedition commences plus two free pages. It is the responsibility of all guests to ensure they meet visa requirements prior to travel. At least 4-6 weeks prior to departure, guests should contact the relevant country’s local Embassy / High Commission / Consulate with entry/exit details to confirm visa requirements based on their nationality. Entry and exit dates/points will be noted on your cruise itinerary.

 

Q. I’m applying for a visa. Do your domestic ships leave Australian waters?

All our ships are Australian flagged, therefore when doing a domestic cruise our ships do not leave domestic waters.

 

Q. Do I need vaccinations for non-Australian cruise itineraries?

We strongly recommend consulting your medical advisor prior to your International cruise. You should be up to date with routine vaccinations. Refer to the Centre of Disease Control website for up to date vaccination requirements (these requirements are subject to change).

 

Q. What should I pack?

We recommend that you pack simply and lightly. Clothing that you can layer will prepare you for all kinds of weather. More specific information regarding clothing and the weather conditions in your destination are included in your Cruise Documentation which you will receive prior to your cruise.

 

Q. Do I need to bring spending money? What might I need to pay for onboard?

Upon embarkation, we will automatically open your personal shipboard account. We operate a chit system and for your security, ask that you sign each chit as you order from our bar, shop or make any other onboard purchases. At the end of the voyage your account may be settled in Australian dollars cash, and by American Express; Visa; MasterCard or Diners Club. On International cruises, it is often not possible to obtain cash at the villages and towns we visit. We suggest you bring enough local currency with you for the duration of your cruise.

 

Q. Can I get my laundry done during my trip?

Laundry services are available onboard Coral Geographer, Coral Adventurer and Coral Discoverer, however, the service is limited. Laundry bags and forms are stored in your wardrobe for collection by your cruise attendants. Charges for this service will be posted to your onboard account. As the service is for laundering only, please ask the hospitality staff if you require an iron and ironing board. There are no laundry services available onboard Coral Expeditions II (Great Barrier Reef)

Q. Where do we board and what time?

Cairns

Boarding is at the Cairns Cruise Liner Terminal, Cnr Wharf & Lake Streets, Cairns QLD 4870.

Please phone 1800 079 545 24 hours prior to your departure to confirm the wharf number.

Great Barrier Reef

Monday (4 night Northern) boarding commences at 4pm for 5pm departure
Friday (3 night Southern) boarding commences at 10am for 11am departure

Cape York & Arnhem Land (11 nights)

Boarding commences at 10am for 11am departure

Darwin

Boarding is at Fort Hill Wharf, 2 Kitchener Dr, Darwin City NT 0800.

As this is a secure wharf, please have with you; Photo ID and your printed boarding passes.

Please phone our representative in Darwin – Northern Gateway on 08 8941 1394 24 hours prior to your departure to confirm.

> Spice Islands & Raja Ampat

Boarding commences at 4pm for 5pm departure

> The Kimberley

Boarding commences at 8am for 9am departure

> Cape York & Arnhem Land

Boarding commences at 5pm for 6pm departure

Broome

Boarding is at Deep Water Port, 401 Port Dr, Broome WA 6725.

As this is a secure wharf, please have with you your Photo ID and your printed boarding passes.

Coral Expeditions provides a pre-departure transfer from this port – call Reservations 24 hours prior to departure on 1800 079 545.

> The Kimberley
Boarding commences at 4:30pm for 6pm departure

Hobart

Boarding is at Hobart’s Macquarie Wharf, Hunter St, Hobart TAS 7000.

As this is a secure wharf, please have with you; Photo ID and your printed boarding passes. Please phone 1800 079 545 on the Friday prior to your departure to confirm.

> Tasmania
Boarding commences at 4pm for 5pm departure