Our reservation staff are available Monday to Friday between 7.30am and 5.30pm Australian Eastern Standard Time.
At Coral Expeditions we take pride in having our in-house team of reservations staff in Cairns. They love our ships and help answer guest and agent queries.
Our Ressies team are a passionate bunch who keep the energy and mood of the office upbeat as we all see and hear the conversations with guests each day – ranging from the excitement of new expedition bookings to the complexity of interpreting new travel restrictions.
We have some familiar and fresh faces in the team and would love to introduce you.
Ben is our Reservations Manager and has been with Coral Expeditions since early 2017. Ben oversees the reservations team processes saying, ‘each day is different especially in the new COVID-19 environment.’ Adding that the strength and cohesion of the team is its asset, ‘I get to work with a great variety of people who are very passionate about travel.’
Having travelled with Coral Expeditions in 2018 to the Kimberley, Ben says the highlight was Horizontal Falls and the heli-flight over Mitchell Falls, calling it ‘a true bucket list experience.’
Ben is a regular at trivia nights, his team is a force to be reckoned with, consistently holding one of the top three spots and taking out the highly coveted meat tray prize.
Dawn has been with us for five years and shares in the team’s responsibilities of answering all incoming queries whether it be by email or over the phone. ‘I love to help our clients book their cruises and I enjoy talking about the wonderful destinations we visit.’
She calls her previous travels with Coral Expeditions an ‘incredible bonus’ having explored Papua New Guinea and highlights the Spice Islands as the next destination on her bucket list.
On her weekends Dawn enjoys boating on Lake Tinaroo, jet-skiing to Fitzroy Island and spending quality time with friends and family.
Nat has been with us for over two years, playing a key role in gathering all of our passenger’s pre-cruise information from dietary requirements to payment information, assists with preparing manifests for our vessels and answering telephone enquiries.
Outside of work, Nat loves to get out in nature on a hike, ‘…we have many beautiful hikes in the Cairns region. Catch me walking the esplanade or the trail up to Behana Gorge.’
For her future travels Nat says she’d like to step aboard, saying, ‘I’m very keen to travel with Coral Expeditions to the Kimberley, or broaden my horizons with some of the incredible overseas itineraries.’
Eva has plenty of experience in the tourism industry and has been with us for two years. Eva works with clients and travel agents to manage and assist guests with their cruise bookings.
‘My absolute favourite thing about working for Coral Expeditions is getting to work alongside our incredible team. Our days are often filled with laughter and we really enjoy working together. I also love to connect and speak with our guests – they are incredibly sweet and quite often keep me smiling all day long.’
On her days off, find Eva in the great outdoors boating, camping or enjoying a cocktail by the beach.
Amanda has been working in tourism since moving to Cairns nearly eight years ago, seeing Coral Expeditions as an ‘exciting new opportunity with different challenges.’
Amanda looks after all the nitty gritty details involved in organizing our expeditions including manifests, cruise documentation, SailSAFE and reporting. ‘As someone who loves to travel, I have always loved helping others find their dream holiday.’
A Boston native, Amanda has found her new home in Cairns with her two dogs and spends her free time on the water fishing and wake boarding.
Jeremy is one of our freshest faces having spent four months with us after making the move from Victoria.
Jeremy comes from a travel consulting background and loves to help explorers plan their next adventure. His passion for travel and helping others lead him to a career in tourism. You can chat to Jeremy by email or over the phone – he says the highlight of his day is ‘speaking with guests who are excited about their big trip.’
Jeremey has a talent for tennis and is evolving his ability by adjusting to playing in the tropical climate saying, ‘I do love playing tennis, even if it’s much hotter playing [here] compared to Victoria!’
Cam is another fresh face in our team having joined us three months ago. ‘Finding the tropical paradise of Cairns and seeing the unexplored is what drew me to Cairns.’
Cam is the first point of contact for our explorers as part of the reservations team saying he enjoys ‘creating and finding the perfect voyage that suits them.’ Cam is an experienced travel industry professional having led a travel agency and having travelled extensively himself, exploring a total of 80 countries to date.
Seeking a sea change, Cam and his partner travelled extensively through Tasmania before making a permanent move to Cairns where they are enjoying a new life in the tropics.