Our reservation staff are available Monday to Friday between 7.30am and 5.30pm Australian Eastern Standard Time.
We have begun sailing again, with 7 night Great Barrier Reef expeditions operating onboard Coral Discoverer out of Cairns currently. After this, we plan for the vessel to begin her Tasmania season from January to March 2021, and then for all our vessels to begin the Kimberley season again in March 2021.
Covid-19 has imposed unprecedented restrictions on domestic and international travel. While these Australian federal and state government restrictions are in place, it is unfortunate that we can’t welcome all guests from around Australia and the world to join us onboard.
As we make continual updates to our sailing schedule, we recommend signing up to our email newsletters to be alerted as we release new voyages and departure dates.
As we restart operations and do so safely, we understand the changed environment that the presence of COVID-19 has created. As always, it is our priority to keep our guests and crew safe while travelling with us. We want our guests and crew to have the greatest confidence that their safety and wellbeing have been thoroughly considered.
We have put in place a range of measures and associated protocols to manage our expeditions in a world in which COVID-19 exists. We have partnered with Respond Global, an experienced medical advisory agency, to assist us in developing a prevention and response system that is among the most thorough in the world.
Our plan focuses on prevention, to target a 100% COVID free environment onboard. We implement a three-tiered medical screening protocol and ensure everyone on board has passed through this screening process. This prevention protocol is supported by strict onboard mitigation actions and an approved response plan. We trust our SailSAFE Plan offers you peace of mind as you plan your explorations of Australia’s coastline, and then the world, with Coral Expeditions.
If you’d like additional information please do not hesitate to contact us directly on 1800 079 545 or email email@example.com, or reach out to your travel agent.
In line with our published Covid-19 policy and our ticket conditions, you will be issued with a 100% future cruise credit for the value of your payment to us which may be used on any available itinerary with Coral Expeditions in the future (subject to availability). You do not need to contact us for this credit; we will email you a credit voucher to the amount of your paid bookings with us to date. If your booking was made via a travel agent, please await contact from them as we will communicate directly with your travel agent. Any rebooking fees or future price increases will be waived. We will not issue refunds for pricing differences in 2021.
All domestic voyages are planned to proceed as scheduled and we advise to hold your current bookings in place. Guests who are seeking to defer due to personal concerns can activate their Deposit Protection Plan or alternately opt to pay a change fee as is the case with our usual terms and conditions.
Guests who have made final payments will be eligible for a 100% future cruise credit for travel which may be used on any available itinerary with Coral Expeditions in the future (subject to availability). Guests who do not make final payments will be subject to the usual terms and conditions of travel. Any guests who pay a change fee and then are subsequently affected by future cancelled sailings will be credited this fee to their reservation.
We will contact you by email to nominate selected dates to re-book your cruise; no action is required from you until then. You may contact our reservations team at firstname.lastname@example.org to reschedule your travel at this time.
Guests who have booked through travel agencies are advised to contact their agents for assistance as our team are providing them with regular updates.
We have a proud tradition built over 35 years and have been through many external crises and disruptions. We look forward to having you onboard with us when the time is right. Stay safe and look after yourself and your loved ones.