Our reservation staff are available between Monday to Friday between 7.30am and 5.30pm Australian Eastern Standard Time.
3 April 2020
Covid-19 has imposed unprecedented restrictions on domestic and international travel. The Australian federal and state governments have issued new restrictions that affect our immediate departures. This includes the ban on interstate travel into Northern Territories, Western Australia and Queensland announced on 21st and 22nd March and the advisory on avoiding all non-essential domestic travel announced by the Prime Minister on the same day. There are also state-level restrictions arising from the possible impact of Covid-19 on vulnerable indigenous communities along the coast (a concern we share).
In light of these new regulations, we have decided to extend the suspension of all operations of our fleet from 24 March up until 31 May. We will stand ready to operate from 1 June, subject to prevailing government regulations and health considerations.
All guest travel which has officially been affected by government travel advice or airline access will be issued with a 100% future cruise credit for travel on any Coral Expeditions voyage in the next 24 months, subject to available staterooms. You need not contact us for this credit; we will email you a credit voucher to the amount of your paid bookings with us to date. If your booking was made via a travel agent, please await their contact as we communicate directly with them. We will waive any rebooking fees or future price increases when booking the same trip. You will incur costs for changed stateroom category or for the 2021 season pricing when choosing a different itinerary. We will not issue refunds for pricing differences in 2021.
All voyages are currently planned to proceed as scheduled and we advise to hold your current bookings in place. We are monitoring the situation closely. Guests travelling post 1 June 2020 who are seeking to defer due to personal concerns can activate their Deposit Protection Plan or alternately opt to pay a change fee as is the case with our usual terms and conditions. Guests who have made final payments will be eligible for a 100% future cruise credit for travel on any Coral Expeditions voyage in the next 24 months, subject to available staterooms. Guests who do not make final payments will be subject to usual terms and conditions of travel. Any guests who pay a change fee and then are subsequently affected by future cancelled sailings will be refunded this fee at that time.
In the next weeks, we will re-publish a revised sailing calendar based on government advisory. You can contact our reservations team at firstname.lastname@example.org to reschedule your travel at this time.
Our reservations staff are ready to assist however we note increased volume of calls and emails at present and thank you for your patience as we handle these in order of priority. If your travel is not scheduled to depart within the next 30 days, please await contact from our team in the first instance. Guests who booked their tickets through travel agencies are advised to contact their agents for assistance as our team are providing them with regular updates.
We have a proud tradition built over 35 years in existence and have seen through many external crises and disruptions over the years. We look forward to having you onboard with us once this situation passes. In the meantime, please stay safe and look after yourself and your loved ones.
*Terms & Conditions apply to Deferral and rebooking policies. Deferrals and rebookings are subject to availability.
If you’d like additional information please do not hesitate to contact us directly on 1800 079 545 or email email@example.com, or reach out to your travel agent.
Cruise Lines International Association have prepared detailed industry response measures: https://www.cruising.org.au/Regulatory/COVID-19
The Smartraveller website provides the latest travel safety information for Australian travellers heading overseas from the Department of Foreign Affairs: www.smartraveller.gov.au
United Nations World Health Organisation: www.who.int