Our reservation staff are available Monday to Friday between 7.30am and 5.30pm Australian Eastern Standard Time.
23 June 2020
Covid-19 has imposed unprecedented restrictions on domestic and international travel. The Australian federal and state governments have issued ongoing health and travel advice including restrictions that affect our scheduled departures and the operations of our expedition vessels. State and Territory government policy on restriction of travel across domestic borders including interstate travel into the Northern Territory, Western Australia, and Queensland remain in place. There are also state-level restrictions arising from the possible impact of Covid-19 on vulnerable indigenous communities along the coast (a concern we share).
In light of these continuing restrictions, we have extended the suspension of all operations of our fleet until 31 July, 2020. We will stand ready to operate at some time after this, subject to prevailing government regulations and health considerations.
As we prepare to restart operations and do so safely, we understand the changed environment that the presence of COVID-19 has created. As always, it is our priority to keep our guests and crew safe while travelling with us. We want our guests and crew to have the greatest confidence that their safety and wellbeing have been thoroughly considered.
To this end, we have put in place a range of measures and associated protocols to manage our expeditions in a world in which COVID-19 exists. We have partnered with Respond Global, an experienced medical advisory agency, to assist us in developing a prevention and response system that is among the most thorough in the world.
Our plan focuses on prevention, to target a 100% COVID free environment when we set sail. We will implement a three-tiered medical screening protocol and will ensure that everyone on board will have passed through this screening process. This prevention protocol will be supported by strict onboard mitigation actions and an approved response plan. We trust our SailSAFE Plan offers you peace of mind as you plan your explorations of Australia’s coastline, and then the world, with Coral Expeditions.
In line with our published Covid-19 policy and our ticket conditions, you will be issued with a 100% credit for the value of your cash payment to us which may be used on any available itinerary with Coral Expeditions in the future (subject to availability). You do not need to contact us for this credit; we will email you a credit voucher to the amount of your paid bookings with us to date. If your booking was made via a travel agent, please await their contact as we communicate directly with them. We will waive any rebooking fees or future price increases. We will not issue refunds for pricing differences in 2021.
All voyages are currently planned to proceed as scheduled and we advise to hold your current bookings in place. We are monitoring the situation closely. Guests travelling post 31 July 2020 who are seeking to defer due to personal concerns can activate their Deposit Protection Plan or alternately opt to pay a change fee as is the case with our usual terms and conditions.
Guests who have made final payments will be eligible for a 100% future cruise credit for travel which may be used on any available itinerary with Coral Expeditions in the future (subject to availability). Guests who do not make final payments will be subject to the usual terms and conditions of travel. Any guests who pay a change fee and then are subsequently affected by future cancelled sailings will be credited this fee to their reservation.
In early June we will republish our Kimberley sailing and rates schedule for 2021 and 2022. You will receive an email at that time for you to nominate selected dates to rebook your cruise; no action is required from you until then. You may contact our reservations team at firstname.lastname@example.org to reschedule your travel at this time.
Our reservations staff are ready to assist however we note increased volume of calls and emails at present and thank you for your patience as we handle these in order of priority. If your travel is not scheduled to depart within the next 30 days, please await contact from our team in the first instance. Guests who booked their tickets through travel agencies are advised to contact their agents for assistance as our team are providing them with regular updates.
We have a proud tradition built over 35 years and have been through many external crises and disruptions. We look forward to having you on board with us after this situation passes. In the meantime, please stay safe and look after yourself and your loved ones.
Complimentary Deposit Protection* will be offered to all new bookings made from 12 March 2020 until 30 September. In the event that you are unable to travel on your originally booked cruise, due to Covid-19 related restrictions, you will be able to transfer your deposit to another future cruise.
*Terms & Conditions apply to Deferral and rebooking policies. Deferrals and rebookings are subject to availability.
If you’d like additional information please do not hesitate to contact us directly on 1800 079 545 or email email@example.com, or reach out to your travel agent.