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COVID Travel Advice  |  Frequently Asked Questions

Q: IF I HAVE A CREDIT VOUCHER, DO I HAVE TO PAY THE DIFFERENCE IN 2020/21 FARE? OR DO I GET A REFUND OF THE DIFFERENCE?

A: If you are taking the same trip as this year, you do not have to pay a fare difference.  We will honour the 2020 rates for future travel.  However, if you are changing your itinerary destination or stateroom category, you will be charged the new season brochure fare.   We recommend you take a trip of similar or greater value, as we will not issue refunds for trips of lesser value.

Q: DUE TO HEALTH /AGE RESTRICTIONS, I MAY NOT BE ABLE TO TRAVEL NEXT YEAR. CAN I HAVE A FULL REFUND?

A: Regrettably we are unable to do so as we must apply consistent policy across thousands of impacted customers. At this stage, we see ourselves as operating this year as soon as restrictions lift.  Therefore, you are welcome back at a future date.

Q: DUE TO THE GLOBAL CIRCUMSTANCES, MY FINANCIAL SITUATION HAS CHANGED AND I CANNOT AFFORD TO TRAVEL NOW. CAN I HAVE A FULL REFUND?

A: We sympathise with your circumstance.  However, we must apply a consistent policy across thousands of customers who have been impacted.  We cannot make exceptions due to personal circumstances. All funds received for cruises have been allocated to the preparation of these cruises which we are ready to deliver. We currently are unable to sail due to government-imposed health and travel restrictions and therefore are honouring our terms and conditions in these circumstances by providing 100% future cruise credit, with no added charges and the flexibility to transfer this value to another passenger if you cannot travel yourself.

Q: ARE MY FUNDS SAFE?

A: Yes, the company has operated for 35 years through various crises and remains on a sound financial footing with support from our Australian bank.  Our ships are owned by us and homeported safely in Cairns.  We will be ready to operate immediately when permitted by the authorities and when it is responsible to do so.

Q: HOW DO I KNOW YOU WILL BE OPERATING NEXT YEAR?

A: We cannot guarantee exactly when we will resume operations as it is subject to the health situation as well as permission by Federal and State Authorities.  However, our ships are moored in Cairns and our staff are a drive or a domestic flight away. We will be ready to operate at short notice when permitted by the authorities and when it is responsible to do so.

Q: WHAT ARE YOU DOING TO KEEP REMOTE COMMUNITIES SAFE?

A: We have cancelled our departures until 13 October both inter-state and those within Queensland.  We have long standing relationships with the indigenous communities that we visit across the Kimberley coast, the Torres Straits, and Cape York and Arnhem Land and hold a deep affection for the people there. We will only resume visits when we are informed by relevant authorities that it is safe to do so. Our Kimberley cruises visit traditional lands; however, we do not call on any communities along the way so there is no risk in this area.

Q: I HEARD VARIOUS SERVICES IN THE NT/WA ARE CLOSING SUCH AS HORIZONTAL FALLS AND SCENIC HELICOPTERS. HOW CAN YOU RUN THIS TOUR?

A: We operate our own tours as part of our Kimberley voyage, with the exception of an optional helicopter flight which are not included in the cruise fare. We will find suitable alternatives once we have a confirmed start date.  This optional flight is a small part of the overall itinerary in the Kimberley.

Q: Will we be able to travel from overseas to Australia and not have to quarantine for 14 days before taking the trip?

A: This will be dependent on the timing of the trip, will be a decision of government policy, and we will communicate this information as soon as it comes to hand. We do not have this information at this time.

Q: What is the latest from departure that I can pay my final balance?

A: That will be dependent on the voyage destination in question. Our reservations team have authority and flexibility to offer later payments dependant on the circumstances. We are aware of traveller uncertainty and are offering flexible payment terms at present.